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customer experience

net promoter score customer experience

What is NPS? Getting past the hype

by Rachel M August 22, 2018

When it comes to running a successful brand or business, nothing is more important than the satisfaction of your customers or clients. However, accurately gauging this satisfaction is easier said than done. Sales and subjective customer feedback alone are notoriously...

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customer experience net promoter score process

NPS Survey Best Practices - 5 Tips for Improving Your Customer Experience Program

by Jason D January 30, 2017

Net Promoter Scores, or NPS, are a popular and powerful method for getting a pulse on a company’s customers. By asking how strongly a customer would recommend a business to another, the Net Promoter Score quickly identifies potential advocates and...

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