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net promoter score

net promoter score

Avoid These 8 Pitfalls with Net Promoter Score

by Rachel M November 14, 2018

Simplicity is one reason the Net Promoter Score, or NPS, has become such an exceedingly popular customer service tracking method. Easy for buyers and businesses alike, there’s a reason why so many Fortune 500 companies have latched onto the system...

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net promoter score process

7 Simple Ways to Improve Your Net Promoter Score

by Rachel M October 2, 2018

The Net Promoter Score, or NPS, is one of the business world’s favorite methods of analyzing customer satisfaction. By using a simple formula to calculate a trackable number and categorizing customers and their level of loyalty into Promoters, Passives, and...

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net promoter score customer experience

What is NPS? Getting past the hype

by Rachel M August 22, 2018

When it comes to running a successful brand or business, nothing is more important than the satisfaction of your customers or clients. However, accurately gauging this satisfaction is easier said than done. Sales and subjective customer feedback alone are notoriously...

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metrics net promoter score Google Analytics

Integrating NPS with Google Analytics

by Jason D March 8, 2018

Google has made it very easy to get started with Google Analytics and has millions of websites and products making use of it. This is in part due to how easy Google has made it to get started with the...

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metrics net promoter score churn

KPIs - Metrics You Need to know as a Product Manager

by Jason D March 16, 2017

Data-driven everything is the name of the game in the modern business world. Make sure you're monitoring the right metrics.

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customer experience net promoter score process

NPS Survey Best Practices - 5 Tips for Improving Your Customer Experience Program

by Jason D January 30, 2017

Net Promoter Scores, or NPS, are a popular and powerful method for getting a pulse on a company’s customers. By asking how strongly a customer would recommend a business to another, the Net Promoter Score quickly identifies potential advocates and...

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