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net promoter score process

7 Simple Ways to Improve Your Net Promoter Score

by Rachel M October 2, 2018

The Net Promoter Score, or NPS, is one of the business world’s favorite methods of analyzing customer satisfaction. By using a simple formula to calculate a trackable number and categorizing customers and their level of loyalty into Promoters, Passives, and...

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customer experience net promoter score process

NPS Survey Best Practices - 5 Tips for Improving Your Customer Experience Program

by Jason D January 30, 2017

Net Promoter Scores, or NPS, are a popular and powerful method for getting a pulse on a company’s customers. By asking how strongly a customer would recommend a business to another, the Net Promoter Score quickly identifies potential advocates and...

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We provide tips, tricks, and processes that help make light out of the product management process.

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