The Net Promoter Score, or NPS, is one of the business world’s favorite methods of analyzing customer satisfaction. By using a simple formula to calculate a trackable number and categorizing customers and their level of loyalty into Promoters, Passives, and...
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Net Promoter Scores, or NPS, are a popular and powerful method for getting a pulse on a company’s customers. By asking how strongly a customer would recommend a business to another, the Net Promoter Score quickly identifies potential advocates and...