The easiest way to collect feedback from your users

ShadowAide allows you to analyze, iterate, and make product decisions based on easy feedback from your users through ShadowAide's NPS® surveys.

Simple feedback, Deep insights

Our NPS surveys help develop meaningful insights into how users perceive your product.

Example screenshot from product dashboard highlighting sample NPS score for received feedback
Example screenshot from product dashboard for multiple users' feedback
Example screenshot from product highlighting feedback details with ability to reply/forward the details

NPS Surveys

Net Promoter Surveys provide an easy way for users to provide ongoing feedback on your service that you can use to inform present and future product plans and increase customer satisfaction.

Communication Center

ShadowAide provides a full message center where you can follow up with your users on their feedback, keeping everything related to your NPS scores together in a single place.

User Activity

Track changes over time to individual users satisfaction with your product, monitoring their ratings and feedback as they continue using your service.

Image

Awesome Surveys

Our surveys are designed to be easy to work with, ensuring the greatest amount of high-quality feedback from your users that you can use to improve your product.

  • Multi-channel (mobile, web, email)
  • Automatic scheduling
  • Customizable

Easy data access

Our focus is on making it easy to access and work with your feedback, however works best for you.

  • Unlimited Data Retention
  • Segmented Feedback
  • Integrations
Image

pricing

Everything is included, no hidden fees, no nonsense

Small Biz

Everything you need get started without compromising

39 $
  • Up to 5,000 responses
  • Unlimited retention
  • Email support
  • Workflow integrations

Standard

Our most popular plan for your business

99 $
  • Up to 20,000 responses
  • Unlimited retention
  • Email support
  • Workflow integrations

Large Org

Create your own everything with our one way API

599 $
  • Unlimited responses
  • Unlimited retention
  • Phone support
  • Workflow integrations

Starter

Entry you need get started without compromising

9 $
Per active user/monthly
  • Up to 3 projects
  • Free custom domain
  • Unlimited SSD storage
  • Marketplace access
  • Free builder
  • SSL Certificate
  • Unlimited users
  • Free analytic tools
  • Group subscriptions
  • 30 days backup
  • Migration assistance

Growing Business

Our most popular plan for your startup +99 apps integrations

17 $
Per active user/monthly
  • Up to 3 projects
  • Free custom domain
  • Unlimited SSD storage
  • Marketplace access
  • Free builder
  • SSL Certificate
  • Unlimited users
  • Free analytic tools
  • Group subscriptions
  • 30 days backup
  • Migration assistance

Organizations

Create your own everything with our one way API

39 $
Per active user/monthly
  • Up to 3 projects
  • Free custom domain
  • Unlimited SSD storage
  • Marketplace access
  • Free builder
  • SSL Certificate
  • Unlimited users
  • Free analytic tools
  • Group subscriptions
  • 30 days backup
  • Migration assistance

Frequently Asked Questions

How are responses counted for each plan?

Our plans only count the number of responses you actually get back from your users, no matter how many surveys you send out each month.

What happens when I hit my response limit?

Once you reach the response limit for your plan, we'll stop sending out new surveys for your account. We'll also send you a warning when you're getting close to your limit so you can choose whether to move to a higher plan or to throttle the amount of feedback you're receiving.

Can I cancel my monthly subscription?

While we do our best to ensure that everyone gets useful feedback through our service, if you're not getting the results you want from our service you can cancel at any time, and you account won't be billed again going forward.

Can I check the service out without signing up?

Absolutely. We have demos for our Javascript-based web client that users enter their feedback as well as for the dashboard application you use to review the customer feedback.

Demos: Web Client Dashboard

Start your free trial